Refund policy

Return, Refund & Replacement Policy:
At STYLON, customer satisfaction is our priority. Please read our Return, Refund & Replacement Policy carefully before placing an order.
1. Return & Replacement Period
Customers may request a return, replacement, or refund within 14 days of receiving their order, subject to the conditions below.
2. Product Condition
Returned items must be:
• Unused and in their original condition.
• Free from stains, damage, cuts, washing, or alterations.
• Returned with original packaging (if applicable).
• If the returned product is received in a condition different from how it was delivered:
Minor damage or signs of use may result in up to 20% deduction from the refund amount.
• Products with significant damage, misuse, or alterations will not be accepted for return or refund.
3. Refund Policy
Refunds are available only after the returned product has been inspected and approved by our quality team.
Refunds will be issued if:
• The returned item meets our return conditions.
• The order is cancelled before dispatch.
• Refunds will not be approved simply because the customer changes their mind after receiving the correct product.
4. Replacement Policy
If the customer receives the correct product but wishes to exchange it for another item, a replacement may be offered (subject to stock availability).
In such cases:
• The customer is responsible for sending the product back to STYLON.
• STYLON will cover the shipping cost of sending the replacement product to the customer.
5. Incorrect, Defective or Damaged Products
If you receive:
A wrong product,
A damaged product,
Or a product with any manufacturing defect,
STYLON will:
• Replace the product at no additional cost.
• Cover both return and replacement shipping charges.
• Include a complimentary gift as a gesture of apology.
• If the customer prefers a refund instead of a replacement, a full refund will also be provided.
6. Order Cancellation
Orders may be cancelled before dispatch without any cancellation charges.
• Any advance payment made for a cancelled order before dispatch will be refunded in full.
• Orders cannot be cancelled after dispatch. However, customers may request a return according to this policy.
7. Advance Payment Orders
Advance payment orders cancelled before dispatch are eligible for a 100% refund.
8. Custom Orders
Custom-made or specially arranged products cannot be returned, refunded, or replaced if the delivered product matches the customer's order and has no defect.
9. Return Shipping
• For customer-requested returns or exchanges, the customer is responsible for the cost of returning the product to STYLON.
• If the issue is caused by STYLON (wrong, damaged, or defective product), STYLON will bear all shipping costs.
10. Contact Us
For any return, refund, or replacement request, please contact us:
WhatsApp: +92 348 0259635